Frequently Asked Questions

Ordering your punch pizza is simple. You can:

• Order online through our website — browse the full menu and add items to your cart
• Call us at +1 612-223-7200 during business hours
• Visit us in person at 8353 Crystal View Rd, Eden Prairie, MN 55344

Punch pizza is built on quality. We use hand-stretched dough made fresh daily, vine-ripened tomatoes for our signature sauce, and a curated selection of premium cheeses. Our toppings are sourced locally wherever possible, and we never use artificial preservatives or flavor enhancers. Every pie is made to order — never pre-made.

Yes! We offer gluten-free crust options for all pizza varieties. We also have vegetarian and vegan-friendly selections on our menu. If you have specific allergies — such as nuts, dairy, or soy — please let our team know when placing your order and we will do our best to accommodate you safely. Note that our kitchen does handle common allergens, so cross-contact is possible.

We deliver across Eden Prairie, MN and surrounding areas. Standard delivery typically takes 30–50 minutes depending on your location and current order volume. You can check if your address is within our delivery zone when placing your order online. For large catering or group orders, we recommend placing at least 48 hours in advance.

Absolutely — that's the punch pizza way! You can build your own pizza from scratch, choosing your crust type, sauce, cheese base, and any combination of our available toppings. Our menu includes classics like pepperoni, mushrooms, and bell peppers, as well as specialty options like artichoke hearts, prosciutto, and roasted garlic. There may be a small surcharge for premium toppings.

We accept the following payment methods:

• All major credit and debit cards (Visa, Mastercard, AmEx, Discover)
• Apple Pay and Google Pay
• Cash on delivery for local orders
• Online payment through our secure checkout

You can cancel or modify your order within 5 minutes of placing it by calling us at +1 612-223-7200. Once your order has entered the preparation stage in our kitchen, changes may no longer be possible. For large or scheduled orders, modifications can be made up to 2 hours before the confirmed pickup or delivery time.

Our current hours of operation are:

• Monday – Friday: 9:00 AM – 6:00 PM
• Saturday: 10:00 AM – 4:00 PM
• Sunday: Closed

Hours may vary on public holidays. We recommend calling ahead or checking our social media for any schedule updates.

Our standard minimum order for delivery is $15. Delivery fees are calculated based on your distance from our location:

• 0–3 miles: Free delivery
• 3–7 miles: $2.99 flat fee
• 7–15 miles: $4.99 flat fee

Yes! Punch pizza loves feeding a crowd. We offer catering packages for corporate events, birthday parties, family gatherings, and more. Our team will work with you to design a custom menu that fits your group size and budget. Please contact us at least 48 hours in advance — the earlier the better for larger events. Reach us at [email protected] to discuss your catering needs.

After placing your order online, you will receive a confirmation email with an order number. You can check your order status in real time through your account dashboard. If you ordered by phone or prefer a direct update, call us at +1 612-223-7200 and our team will give you an immediate status update.

No account is required to place an order — you can check out as a guest. However, creating a free account lets you save your favorite orders, track order history, store delivery addresses, and receive exclusive offers from Punch pizza. Signing up takes less than a minute.

Definitely! Punch pizza offers a dedicated range of vegetarian pizzas featuring seasonal roasted vegetables, fresh herbs, and our house tomato or white garlic sauce. For vegan guests, we offer a plant-based cheese alternative and a full lineup of vegetable toppings with no animal products. Just select "vegan" when building your order and we will handle the rest.

Your satisfaction is our priority. If something is wrong with your order — incorrect items, quality concern, or a missing item — please contact us within 2 hours of receiving your delivery:

• Call: +1 612-223-7200
• Email: [email protected]

We will review your case and offer a replacement, store credit, or refund as appropriate. Please see our full Refund Policy for details.

Yes! Every order you place at Punch pizza earns you points toward free pizzas, exclusive toppings, and special treats. Create a free account to automatically start accumulating rewards. Points are applied to your account within 24 hours of each completed order. Check your rewards balance any time by logging in through our website or calling our team.