Terms of Service

Effective Date: May 20, 2026  |  Last Updated: May 20, 2026

1. Acceptance of Terms

These Terms of Service constitute a legally binding agreement between you ("User," "Customer," or "you") and Punch Pizza ("Company," "we," "us," or "our"), governing your access to and use of the website punchpizza-eat.click, including all content, features, functionalities, and services offered through the Site.

By accessing the Site, creating an account, placing an order, or otherwise interacting with our services, you represent and warrant that:

• You are at least eighteen (18) years of age or the age of majority in your jurisdiction;
• You have the legal capacity to enter into binding agreements;
• You have read, understood, and agree to be bound by these Terms;
• You will comply with all applicable local, state, and federal laws when using our services.

If you are using the Site on behalf of a business entity or organization, you represent and warrant that you have the authority to bind that entity to these Terms, and the terms "you" and "your" shall refer to that entity accordingly.

We reserve the right to modify, amend, or update these Terms at any time, and your continued use of the Site after such modifications constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.

2. Description of Services

Punch Pizza operates as a food service business providing customers with the ability to browse our menu, place orders for pizza and related food and beverage items, and arrange for delivery or pickup of those orders through our website at punchpizza-eat.click.

Our services include, but are not limited to:

• Online Ordering: The ability to select menu items, customize orders, and submit purchase requests through our digital platform;
• Menu Browsing: Access to our current menu, including descriptions, pricing, ingredients, and nutritional information where available;
• Delivery Services: Coordination and fulfillment of food delivery to designated addresses within our service area;
• Pickup Services: The option to place orders in advance for in-store or curbside pickup;
• Promotional Offers: Access to special deals, discounts, loyalty rewards, and promotional campaigns when available;
• Customer Account Management: Registration and maintenance of a personal user account for streamlined ordering and order history tracking;
• Customer Support: Assistance with orders, complaints, inquiries, and general questions related to our food services.

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time, with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of services. Menu items, pricing, availability, and service areas are subject to change without prior notice.

All food products offered through the Site are prepared in kitchens that may handle common allergens, including but not limited to gluten, dairy, nuts, eggs, soy, and shellfish. It is your responsibility to notify us of any dietary restrictions or food allergies prior to placing your order. We cannot guarantee that any menu item is free from allergens.

3. User Accounts and Registration

To access certain features of the Site, including placing orders and viewing order history, you may be required to register for a user account. When creating an account, you agree to:

• Provide accurate, current, and complete information during the registration process;
• Maintain and promptly update your account information to ensure it remains accurate, current, and complete;
• Maintain the security and confidentiality of your account credentials, including your username and password;
• Accept responsibility for all activities that occur under your account;
• Notify us immediately at [email protected] if you suspect any unauthorized use of your account or any other security breach.

We reserve the right to suspend or terminate your account at our sole discretion if we believe that your account information is inaccurate, that you have violated these Terms, or that your account activity poses a risk to the integrity of our services or other users.

4. User Obligations and Prohibited Activities

By using our Site and services, you agree to use them solely for lawful purposes and in a manner consistent with these Terms and all applicable federal, state, and local laws and regulations. You agree not to engage in any conduct that is harmful, offensive, or disruptive to Punch Pizza, its employees, or other customers.

4.1 General Obligations

You agree to:

• Use the Site only for its intended purpose of browsing menus and placing food orders;
• Provide truthful and accurate information when placing orders, creating accounts, or contacting customer support;
• Pay for all orders placed through the Site in accordance with the payment terms set forth herein;
• Comply with all applicable laws and regulations, including those related to online transactions, consumer protection, and food ordering;
• Treat our staff, delivery personnel, and support representatives with respect and professionalism.

4.2 Prohibited Activities

You expressly agree that you will NOT:

• Use the Site for any fraudulent, deceptive, or unlawful purpose;
• Attempt to gain unauthorized access to any portion of the Site, user accounts, or our internal systems;
• Use automated tools, bots, scripts, or other means to scrape, harvest, or extract data from the Site;
• Transmit any viruses, malware, or other harmful code through the Site;
• Engage in any activity that interferes with or disrupts the operation of the Site or the servers and networks connected to it;
• Post, transmit, or share any content that is defamatory, obscene, harassing, threatening, or otherwise objectionable;
• Impersonate any person or entity, including Punch Pizza employees, or falsely represent your affiliation with any person or entity;
• Reverse-engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Site;
• Use the Site to solicit, advertise, or promote third-party products or services without our express written consent;
• Place fraudulent orders, file false complaints, or engage in any form of order abuse or manipulation of our pricing or promotional systems;
• Violate any applicable federal, state, or local law or regulation in connection with your use of the Site.

Any violation of these obligations may result in the immediate suspension or termination of your account, cancellation of pending orders, and potential legal action to the fullest extent permitted by law.

5. Intellectual Property Rights

All content, materials, and intellectual property available on the Site, including but not limited to text, graphics, logos, icons, images, audio clips, video clips, digital downloads, data compilations, software, the overall design and layout of the Site, and all trademarks, service marks, and trade names ("Intellectual Property"), are the exclusive property of Punch Pizza or its content suppliers and licensors.

All Intellectual Property is protected under United States copyright, trademark, and other applicable intellectual property laws, as well as applicable international conventions and treaties.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Site solely for your personal, non-commercial use for the purpose of browsing our menu and placing food orders. This license does not include the right to:

• Reproduce, duplicate, copy, sell, resell, or exploit any portion of the Site;
• Download or modify the Site or any portion thereof except as expressly authorized;
• Use any trademarks, logos, or brand features of Punch Pizza without prior written authorization;
• Create derivative works based on any content from the Site;
• Use the Site or its content for any commercial purpose or public display.

Any unauthorized use of our Intellectual Property terminates the license granted herein and may subject you to civil and/or criminal liability under applicable United States law, including the Digital Millennium Copyright Act (DMCA) and the Lanham Act.

If you believe that any content on the Site infringes upon your intellectual property rights, please contact us promptly at [email protected] with the subject line "DMCA Notice" and a detailed description of the alleged infringement.

6. Ordering, Payment Terms, and Refund Policy

6.1 Order Placement

All orders placed through the Site are subject to acceptance and availability. Submission of an order constitutes an offer to purchase. We reserve the right to refuse or cancel any order at our discretion, including but not limited to orders placed with incorrect pricing due to a technical error, orders that appear fraudulent, or orders that exceed reasonable quantities.

Once your order is confirmed, you will receive an electronic confirmation via the email address associated with your account or the email address provided at checkout. This confirmation constitutes acceptance of your order and forms a binding contract for the purchase of the specified items.

6.2 Pricing

All prices displayed on the Site are in United States Dollars (USD) and are inclusive of applicable taxes unless otherwise stated. Delivery fees, service fees, and other applicable charges will be clearly disclosed prior to the completion of your order. We reserve the right to change prices at any time without prior notice, but pricing changes will not affect orders that have already been confirmed.

6.3 Payment Methods

We accept payment through the methods displayed on our checkout page. By providing payment information, you represent and warrant that you are authorized to use the designated payment method, that the payment information you provide is accurate, and that you authorize us to charge the full order amount, including applicable fees and taxes, to your payment method.

We use industry-standard encryption and security protocols to protect your payment information. However, we are not responsible for any unauthorized access to your payment data that occurs outside of our reasonable control.

6.4 Cancellations and Refunds

Due to the perishable nature of food products, all sales are generally final once an order has been confirmed and preparation has commenced. If you wish to cancel an order, you must contact us immediately at [email protected]. Cancellation may only be possible if the order has not yet entered the preparation stage.

Refunds or credits may be issued at our sole discretion in cases where:

• An order was not delivered within a reasonable timeframe due to our error;
• A delivered order contained incorrect items;
• A food safety concern is substantiated upon investigation;
• A confirmed order was cancelled by us due to unavailability.

Requests for refunds must be submitted within twenty-four (24) hours of the order's delivery or scheduled pickup time. We reserve the right to offer store credit in lieu of a monetary refund where appropriate.

7. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE UNITED STATES LAW, INCLUDING APPLICABLE STATE LAW, PUNCH PIZZA, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, SUPPLIERS, AND SERVICE PROVIDERS (COLLECTIVELY, THE "PUNCH PIZZA PARTIES") SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, REVENUE, GOODWILL, DATA, BUSINESS OPPORTUNITIES, OR OTHER INTANGIBLE LOSSES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL THE TOTAL AGGREGATE LIABILITY OF THE PUNCH PIZZA PARTIES TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE SITE AND SERVICES EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT PAID BY YOU TO PUNCH PIZZA IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED DOLLARS ($100.00 USD).

The limitations of liability set forth above are fundamental elements of the basis of the bargain between you and Punch Pizza. The Site and services would not be provided to you without such limitations. Some jurisdictions do not allow the limitation of liability for personal injury or for incidental or consequential damages, so the above limitations may not apply to you to the extent prohibited by such laws.

8. Disclaimers and "As-Is" Basis

THE SITE AND ALL SERVICES, CONTENT, AND MATERIALS PROVIDED THROUGH IT ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW.

THE PUNCH PIZZA PARTIES EXPRESSLY DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT;
• WARRANTIES ARISING THROUGH COURSE OF DEALING, USAGE, OR TRADE PRACTICE;
• WARRANTIES THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS;
• WARRANTIES REGARDING THE ACCURACY, COMPLETENESS, RELIABILITY, TIMELINESS, OR QUALITY OF ANY CONTENT OR INFORMATION ON THE SITE;
• WARRANTIES THAT THE SITE WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS.

We do not warrant that food items will meet your specific dietary needs or preferences beyond the information we have disclosed. Nutritional information, calorie counts, and allergen disclosures are provided in good faith but may not always reflect the most current formulations or preparation methods. You should consult a medical professional or registered dietitian for specific dietary advice.

References to any third-party products, services, or websites on the Site do not constitute an endorsement or warranty of such products, services, or websites by Punch Pizza.

9. Indemnification

To the fullest extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Punch Pizza and the Punch Pizza Parties from and against any and all claims, actions, demands, liabilities, losses, damages, judgments, settlements, costs, and expenses, including reasonable attorneys' fees, arising out of or relating to:

• Your use of or access to the Site or services;
• Your violation of any provision of these Terms;
• Your violation of any applicable law, regulation, or ordinance;
• Your violation of any third-party rights, including intellectual property rights or privacy rights;
• Any content you submit, post, or transmit through the Site;
• Your fraudulent, negligent, or willful misconduct;
• Any dispute between you and a third party in connection with your use of our services.

We reserve the right, at our own cost, to assume exclusive defense and control of any matter otherwise subject to indemnification by you, in which case you agree to cooperate fully with us in the defense of such matter. You shall not settle any claim without our prior written consent.

10. Governing Law and Jurisdiction

These Terms of Service and any dispute, claim, or controversy arising out of or relating to these Terms, your use of the Site, or our services shall be governed by and construed in accordance with the laws of the United States of America and the applicable laws of the state in which Punch Pizza is registered or headquartered, without regard to its conflict of law provisions.

You agree that any legal action or proceeding arising out of or relating to these Terms that is not subject to the arbitration provisions set forth in Section 11 shall be instituted exclusively in the federal or state courts of competent jurisdiction located in the United States. You consent to the personal jurisdiction of such courts and waive any objection to the laying of venue of any such action in such courts.

These Terms and the relationship between you and Punch Pizza shall be construed in a manner consistent with:

• The Federal Trade Commission Act (FTC Act), 15 U.S.C. § 45, with respect to unfair or deceptive acts or practices in commerce;
• The Electronic Communications Privacy Act;
• The Computer Fraud and Abuse Act (CFAA);
• All applicable state consumer protection statutes and food service regulations;
• All applicable United States food safety and labeling regulations, including those promulgated by the Food and Drug Administration (FDA) under the Federal Food, Drug, and Cosmetic Act.

11. Dispute Resolution and Arbitration

11.1 Informal Resolution

Before initiating any formal dispute resolution process, you agree to first attempt to resolve any dispute informally by contacting Punch Pizza at [email protected] and providing a written description of the dispute and the relief sought. We will attempt to resolve the dispute informally within thirty (30) days of receiving your notice. If we are unable to resolve the dispute informally within that period, either party may proceed to binding arbitration as described below.

11.2 Binding Arbitration

Any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or validity thereof, that cannot be resolved through informal negotiation, shall be finally settled by binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Consumer Arbitration Rules then in effect.

The arbitration shall be conducted in English, and the arbitrator's award shall be final and binding. Judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction. The arbitrator shall have the authority to award any form of relief that would be available in a court of law, subject to the limitations set forth in these Terms.

The costs of arbitration, including the arbitrator's fees, shall be borne as determined by the AAA's Consumer Arbitration Rules. Each party shall bear its own attorneys' fees and costs, except where the arbitrator determines that a party has brought a frivolous claim or has engaged in bad faith conduct.

11.3 Class Action Waiver

11.4 Exceptions to Arbitration

Notwithstanding the above, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of a party's intellectual property rights or confidential information. Claims for such equitable relief are not subject to the arbitration requirement above.

12. Term and Termination

These Terms of Service are effective from the date you first access the Site or place an order with us and shall remain in full force and effect unless and until terminated as set forth herein.

12.1 Termination by You

You may terminate your account and discontinue use of the Site at any time by contacting us at [email protected] and requesting the closure of your account. Termination does not relieve you of any obligations incurred prior to termination, including payment for any outstanding orders.

12.2 Termination by Us

We reserve the right, at our sole discretion and without prior notice or liability, to suspend or terminate your account and access to the Site and services at any time and for any reason, including but not limited to:

• Violation of any provision of these Terms;
• Engagement in fraudulent, abusive, or unlawful conduct;
• Conduct that we believe harms other customers, our employees, or our business operations;
• Failure to pay for ordered goods or services;
• At our discretion for business or operational reasons.

12.3 Effect of Termination

Upon termination of your account or access, your license to use the Site and services shall immediately cease. All provisions of these Terms that by their nature should survive termination shall survive, including but not limited to provisions relating to intellectual property, disclaimers, indemnification, limitation of liability, governing law, and dispute resolution.

13. Changes to Terms

We reserve the right to modify, amend, or update these Terms of Service at any time and at our sole discretion. When we make changes, we will update the "Last Updated" date at the top of this page and, where feasible, provide notice of material changes through the Site or via email to the address associated with your account.

Your continued access to or use of the Site after any changes to these Terms become effective constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must immediately stop using the Site and our services. We encourage you to review these Terms periodically to stay informed of any updates.

No modification to these Terms by you shall be binding on Punch Pizza unless expressly agreed to in writing by an authorized representative of Punch Pizza.

14. Privacy Policy

Your use of the Site and services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Our Privacy Policy describes how we collect, use, store, and share your personal information in connection with our services. We encourage you to review our Privacy Policy carefully. By using the Site, you consent to the data practices described therein.

To the extent you are a resident of California, our data practices are also subject to the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). Please refer to our Privacy Policy for information about your rights as a California consumer.

15. Third-Party Links and Services

The Site may contain links to third-party websites, services, or applications that are not owned or controlled by Punch Pizza. We have no control over and assume no responsibility for the content, privacy policies, terms of service, or practices of any third-party websites or services. We do not warrant or represent that any third-party site or service is safe, appropriate, or reliable.

We encourage you to review the terms of service and privacy policies of any third-party websites you visit. Your interactions with third-party websites are governed exclusively by the terms and policies of those third parties, and Punch Pizza shall have no liability for any damages or losses arising from your use of third-party websites or services.

16. Force Majeure

Punch Pizza shall not be liable for any failure or delay in the performance of its obligations under these Terms where such failure or delay results from causes beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, fires, floods, earthquakes, government actions or restrictions, labor disputes, supply chain disruptions, utility failures, cyberattacks, or any other event or circumstance beyond our reasonable control ("Force Majeure Event").

In the event of a Force Majeure Event, we will use reasonable efforts to notify you and to resume performance as soon as practicable. If a Force Majeure Event prevents us from delivering an order you have placed, we will work with you to arrange an alternative delivery time or issue a full refund for the affected order.

17. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices or additional terms and conditions posted on the Site, constitute the entire agreement between you and Punch Pizza concerning your use of the Site and our services. These Terms supersede all prior agreements, representations, warranties, understandings, and negotiations, whether oral or written, between you and Punch Pizza with respect to the subject matter hereof.

18. Severability

If any provision of these Terms of Service is found to be invalid, illegal, or unenforceable under applicable law by a court or arbitrator of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it enforceable, or if it cannot be so modified, it shall be severed from these Terms. The invalidity, illegality, or unenforceability of any particular provision shall not affect the validity or enforceability of the remaining provisions of these Terms, which shall continue in full force and effect.

The parties acknowledge and agree that the remaining provisions of these Terms shall be interpreted and enforced to give the fullest possible effect to the parties' original intent as expressed herein.

19. Waiver

No waiver by Punch Pizza of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of Punch Pizza to assert a right or provision under these Terms shall not constitute a waiver of such right or provision. A waiver is only effective if made in writing and signed by an authorized representative of Punch Pizza.

20. Assignment

You may not assign or transfer any of your rights or obligations under these Terms without our prior written consent. Any attempted assignment without such consent shall be void. Punch Pizza may freely assign or transfer its rights and obligations under these Terms in connection with a merger, acquisition, corporate reorganization, sale of assets, or by operation of law, without restriction and without your consent. Subject to the foregoing, these Terms shall bind and inure to the benefit of the parties and their respective permitted successors and assigns.

21. Contact Information

If you have any questions, concerns, or feedback regarding these Terms of Service, or if you wish to contact us for any reason related to your use of the Site or our services, please reach out to us using the contact information below:

These Terms of Service were last updated on May 20, 2026. Punch Pizza reserves the right to update these Terms at any time.